POLICIES AT SUNCOAST ENGRAVING & AWARDS
We founded Suncoast Engraving & Awards with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
All Orders are provided on a custom basis. This means that each item is personalized as per your request and once built it is non-returnable.
If there is an error on the personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.
There is No Refund even if the personalization is due to an error on our part. We will correct any errors or replace the item with the correction on a similar item if the original is no longer available. Any spelling errors on the customers’ part are the responsibility of the customer. We follow your instructions and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to misspell certain words.
If a return is authorized you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by our shipping department and will be returned unopened to the sender.
Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any check refunds that are issued as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.
Payment on Orders
All orders must be paid in full at time of delivery.
Returned Checks/Disputed Credit Card Transactions
There is a $50.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $50.00 returned check fee may be paid by cashier’s check.
There is a $25.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us